Rollock Privacy Policy
Effective date 1.1.2017

We Respect Your Privacy

Rollock Oy, including its affiliates (“Rollock”, “we”, “our” or “us”), respects your privacy and complies with applicable data protection and privacy laws. This privacy policy (“Policy”) describes how we collect and use personal data. “Personal data” means information relating to you or another identifiable individual.

Our products or services may contain links to other companies’ websites and services that have privacy policies of their own. Rollock is not responsible for the privacy practices of others and we recommend you read their privacy notices.
If you do not agree with this Policy, do not use our products and services or provide Rollock with your personal data.

What Information Do We Collect?

We collect your personal data and other information when you use or register into our service, use our services or otherwise interact with us.

For service users we collect the following information:
Full name
Location information of the Rollock smart lock device
User name
Password
E-mail address
Phone number
Information on the usage of the Rollock service
Acceptance of User Terms

Below are some typical situations when we may process personal data:
When you access our services online, our web servers automatically create records of your visit. These records typically include IP-address, access times, the sites linked from, pages visited, the links and features used, the content viewed or requested, browser or application type, language and other such information.
Our devices or applications may contact our servers periodically, for example to check for updates or to send us information relating to service usage.
When you create an account, request services, register your smart lock device for warranty or otherwise interact with us, we may ask for information such as your name, email address, phone number, address or country, user name, feedback, information relating to your devices and language.
We may maintain records of your contacts and communications and other interactions with us. We may, in accordance with applicable law, record your communication with our customer care or with other such contact points.

We collect personal data from the Users of the Rollock Service, customer organizations and automatically on of the usage of the Service by the Users.

Why Do We Process Personal Data?

Personal data will be collected and processed so that Rollock can serve its customers who acquire products and/or services from Rollock.

Data will be processed to identify the Rollock service users and to ensure that only authorized persons can access the service and only the parts of the services meant for them and that they can access only the information that is meant to be seen by them.

Data can also be used to implement the Rollock service, for customer service and to convey service bulletins and information to users. We may use your personal data to develop and manage our products, services, customer care, sales and marketing. We may use your personal data to communicate with you, for example to inform you that our services have changed or to send you critical alerts and other such notices relating to our products and/or services and to contact you for customer care related purposes.

How long do we retain Personal Data?

Rollock retains the collected data for the period necessary to fulfill the purposes outlined in this Policy unless a longer retention period is required or permitted by law. Thereafter Rollock deletes all aforementioned data in its possession within a reasonable timeframe. Rollock does not verify the correctness of personal data.

Please note that some data may be further retained if necessary to resolve disputes, enforce Rollock customer agreements, and comply with technical and legal requirements and constraints related to the security, integrity and operation of our services.

Do We Share Personal Data?

We do not sell, lease, rent or otherwise disclose your personal data to third parties unless otherwise stated below without your consent.

We may hand over your personal data for justified use in accordance with the applicable data protection laws and regulations. Rollock engages subcontractors to perform parts of the service. They may have access to personal data so that they can perform their duties but only to the extent required for their performance. Rollock has appropriate agreements with these parties.

Some users of the organizations using the Rollock service (e.g. Service companies managing the admittance or owners of the rental apartments) may have access to user information of the buildings and apartments managed or owned by them so that services can be delivered to users or parties owning the Rollock smart lock device.

We may also provide access to information to our subsidiaries or affiliated companies and other parties belonging to our group of companies.

International transfers of personal data

Information will not be transferred outside of the European Union or the European Economic Area.

How Do We Address Data Quality?

We take reasonable steps to keep the personal data we possess accurate and to delete incorrect or unnecessary personal data.

What Steps Are Taken To Safeguard Personal Data?

All data will be stored electronically. Information will be collected to Rollock service database. Only administrators will have access to the database. Such access is protected with user right management. User interface will only show data that is necessary for the tasks of the respective person. The views of the user interface as well as the access rights have been defined based on role and user.

We will use appropriate technical and organizational means to secure the personal data from inappropriate access, accidental or unlawful destruction, amendment, distribution and transfer of personal data as well as from other unlawful processing.

How Do We Use Cookies?

Rollock uses cookies only for technical purposes to ensure the content that is meant to be shown to the user who signed into the service will get the content that is meant for his/her user profile.

What Are Your Rights?

You have the right to inspect what information related to you has been stored in the Rollock personal data files. We will correct, remove or complement the personal data in our register if it is faulty, unnecessary, insufficient or out of date for the purpose that it was collected upon the respective user’s request.

You can make inspection or other request to our e-mail address info@rollock.fi. Users of the service will need to send the request from the e-mail address they have registered in the Rollock service as their contact information and the response will only be sent to that e-mail address.

You have the right to prevent processing of your personal data for direct marketing and also otherwise resort to the rights provided to you in data protection legislation.

Who Is The Controller of Your Personal Data?

Rollock Oy, Tekniikantie 12, 02150, Espoo, Finland is the controller of your personal data.

In addition, the Rollock affiliate providing the product or service may be a controller of your personal data.

In matters pertaining to Rollock’s privacy practices you may also contact us at:
 Rollock Oy, Privacy Issues, Tekniikantie 12, 02150, Espoo, Finland or e-mail us at info@rollock.fi.

More information can also be found from the Data Protection Statement of our customer and user register that we are happy to provide or make available to you.

Changes to This Privacy Policy

Rollock may from time to time change this Policy. Your continued use of our services will signify your acceptance of the changes to this Policy. We recommend that you re-visit this Policy from time to time to learn of any such changes to this Policy.

This policy was last updated on 16.2.2017